FAQs

Can I pick up my order in store?

Yes. After we process your order, we will ship to your chosen store. As soon as it is available, we will contact you to carry out the survey.

 

How can I pay?

The payment methods accepted are:

- PayPal
- Credit card
- ATM Reference (only available in Portugal)

 

Shipping

- Portugal and Spain: CTT Expresso - Free for purchases equal or greater than 50€.
- Portuguese Islands —Shipping costs 10€.
- Rest of Europe and other Countries: shipped with UPS or DHL — the cost will be calculated during the purchase process depending on the quantity and the country.

 

Can I return a product?

For shipments in the European Union (EU): send the shipment back to our warehouse, within a maximum of 30 days, covering the costs, to:

CerbeShops, LDA
New Arrivals Converse
Travessa das Cascorras, 16-18
3800-429
Aveiro Portugal

The refund will be made within 5 working days after receiving the returned items.
All sales to the European Union are final and can not be returned.

 

Can I return it in store?

Unfortunately we do not offer returns / refunds in store, but the items can be exchanged in store.
For returns / refunds, follow our description in the Exchanges & Returns section.

 

Can I exchange products?

The items can be exchanged through our online store or directly in store. We do not offer refunds in store.

 

Herschel Supply Co sold out. Everything is ready for you to receive our news, promotions and campaigns?

Replacements are not very common, but they are not impossible. When there is a reset, it is communicated through our homepage and social networks. Follow us on facebook and instagram Skates and Longboards.

 

Can I pre-order products?

We do not do pre-orders. We want to keep sales fair for each customer.

 

Can I see if a product or size is available in the store?

At the desired product page, select the size you want and then press Availability In Store. A pop up with the stores will show where’s available.

 

Questions about the online store?

Just send an email to [email protected] or you can head on our social networks - facebook and instagram. We can only answer questions about the online store or orders. If you need help with a store, please go to one.

 

How do I get information on new releases?

Stay tuned to our homepage and, of course, our social networks for upcoming releases: facebook and instagram.